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Privacy policy
Protecting your
personal details on our website.
Last updated:
22 October 2012
Next Era Ltd
(registered number 8225865), whose registered office is at
25 Wicks Crescent, Formby L37 1PD, knows that you care how
information about you is used and shared and we appreciate
your trust in us to do that carefully and sensibly. This
notice describes our privacy policy and forms part of our
website terms and conditions ('Website Terms').
By accepting
our Website Terms or by visiting www.next-era.co.uk ('the
Website') you are accepting and consenting to the practices
described in this Privacy Policy.
The Website is
brought to you by Next Era Ltd. Next Era Ltd believes it is
important to protect your Personal Data (as defined in the
Data Protection Act 1998) and we are committed to protecting your privacy. This policy explains how we may
collect Personal Data about you. It also explains some of
the security measures we take to protect your Personal Data,
and tells you certain things we will do and not do. You
should read this policy in conjunction with the Website
Terms.
Some of the
Personal Data we hold about you may be 'sensitive personal
data' within the meaning of the Data Protection Act 1998,
for example, information about your health or ethnic origin.
1.
Collecting Information
We may collect Personal Data about you
from a number of sources, including the following:
1.1.
From you when you agree to take a
service or product from us.
1.2.
From you when you contact us with
an enquiry or in response to a communication from us.
1.3.
From documents that are available
to the public, such as the electoral register.
1.4
From clients who contract with us to carry out work where
you may be involved.
2.
Using Your Personal Information
2.1.
The correct handling of any Personal Data
associated with delivering our business is important to us and we shall only use
such Personal Data for the following purposes and shall not
keep such Personal Data longer than is necessary to fulfil
these purposes:
2.1.1.
To help us to identify you when
you contact us.
2.1.2.
To help us to identify accounts,
services and/or products which you could have from us or
selected partners from time to time.
2.1.3.
To help us to administer and to
contact you about improved administration of any accounts,
services and products we have provided before, do provide
now or will or may provide in the future.
2.1.4.
To allow us to carry out marketing
analysis and customer profiling (including with
transactional information), conduct research, including
creating statistical and testing information.
2.1.5.
To help to prevent and detect
fraud or loss.
2.1.6.
To allow us to contact you in any
way (including mail, email, telephone, visit, text or
multimedia messages) about products and services offered by
us and selected partners unless you have previously asked us
not to do so.
2.1.7.
To use to carry out client instructions where they have
legitimately conveyed Personal Data to us to enable us to
undertake work.
2.1.8.
We may monitor and record
communications with you (including phone conversations and
emails) for quality assurance and compliance.
2.1.9.
We may check your details with
fraud prevention agencies. If you provide false or
inaccurate information and we suspect fraud, we will record
this.
2.2.
We will not disclose your Personal
Data to any third party except in accordance with this
Privacy Policy.
2.3.
We may allow other people and
organisations to use Personal Data we hold about you in the
following circumstances:
2.3.1.
If we, or substantially all of our
assets, are acquired or are in the process of being acquired
by a third party, in which case Personal Data held by us,
about our customers, will be one of the transferred assets.
2.3.2.
If we have been legitimately asked
to provide information for legal or regulatory purposes or
as part of legal proceedings or prospective legal
proceedings.
2.3.3.
We employ companies and
individuals to perform functions on our behalf and we may
disclose your Personal Data to these parties for the
purposes set out in clause 2.1 or, for example, for
fulfilling orders, delivering packages, sending postal mail
and email, removing repetitive information from customer
lists, analysing data, providing marketing assistance,
providing search results and links (including paid listings
and links) and providing customer service. Those parties are
bound by strict contractual provisions with us and only have
access to Personal Data needed to perform their functions,
and may not use it for other purposes. Further, they must
process the Personal Data in accordance with this Privacy
Policy and as permitted by the Data Protection Act 1998.
From time to time, these other people and organisations to
whom we may pass your Personal Data may be outside the
European Economic Area. We will take all steps reasonably
necessary to ensure that your Personal Data is treated
securely and in accordance with this Privacy Policy and the
Data Protection Act 1998.
2.4.
Where you give us Personal Data on
behalf of someone else, you confirm that you have provided
them with the information set out in this Privacy Policy and
that they have not objected to such use of their Personal
Data.
2.5.
In connection with any transaction
which we enter into with you:
2.5.1.
We, and other companies in our
group, may carry out credit and fraud prevention checks with
one or more licensed credit reference and fraud prevention
agencies. We and they may keep a record of the search.
Information held about you by these agencies may be linked
to records relating to other people living at the same
address with whom you are financially linked. These records
will also be taken into account in credit and fraud
prevention checks. Information from your application and
payment details of your account will be recorded with one or
more of these agencies and may be shared with other
organisations to help make credit and insurance decisions
about you and members of your household with whom you are
financially linked and for debt collection and fraud
prevention. This includes those who have moved house and who
have missed payments.
2.5.2.
If you provide false or inaccurate
information to us and we suspect fraud, we will record this
and may share it with other people and organisations. We,
and other credit and insurance organisations, may also use
technology to detect and prevent fraud.
2.5.3.
If you need details of those
credit agencies and fraud prevention agencies from which we
obtain and with which we record information about you,
please write to our Data Protection Manager at Next Era Ltd,
25 Wicks Crescent, Formby L37 1PD.
3.
Protecting Information
We have strict security measures to
protect Personal Data.
3.1.
We work to protect the security of
your information during transmission by using Secure Sockets
Layer (SSL) software, which encrypts information you input.
3.2.
We reveal only the last five
digits of your credit card numbers when confirming an order.
Of course, we transmit the entire credit card number to the
appropriate credit card company during order processing.
3.3.
We maintain physical, electronic
and procedural safeguards in connection with the collection,
storage and disclosure of personally identifiable customer
information. Our security procedures mean that we may
occasionally request proof of identity before we disclose
personal information to you.
3.4.
It is important for you to protect
against unauthorised access to your password and to your
computer. Be sure to sign off when you finish using a shared
computer.
4.
The internet
4.1.
If you communicate with us using
the internet, we may occasionally email you about our
services and products. When you first give us Personal Data
through the Website, we will normally give you the
opportunity to say whether you would prefer us not to
contact you by email. You can also always send us an email
(at the address set out below) at any time if you change
your mind.
4.2.
Please remember that
communications over the internet, such as emails and
webmails (messages sent through a website), are not secure
unless they have been encrypted. Your communications may go
through a number of countries before they are delivered -
this is the nature of the internet. We cannot accept
responsibility for any unauthorised access or loss of
Personal Data that is beyond our control.
5.
Links
5.1.
The Website may include
third-party advertising and links to other websites. We do
not provide any personally identifiable customer Personal
Data to these advertisers or third-party websites.
5.2.
These third-party websites and
advertisers, or internet advertising companies working on
their behalf, sometimes use technology to send (or 'serve')
the advertisements that appear on the Website directly to
your browser. They automatically receive your IP address
when this happens. They may also use cookies, JavaScript,
web beacons (also known as action tags or single-pixel
gifs), and other technologies to measure the effectiveness
of their ads and to personalise advertising content. We do
not have access to or control over cookies or other features
that they may use, and the information practices of these
advertisers and third-party websites are not covered by this
Privacy Policy. Please contact them directly for more
information about their privacy practices. In addition, the
Network Advertising Initiative offers useful information
about internet advertising companies (also called 'ad
networks' or 'network advertisers'), including information
about how to opt-out of their information collection.
5.3.
We exclude all liability for loss
that you may incur when using these third party websites.
6.
Further Information
6.1.
If you would like any more
information or you have any comments about our Privacy
Policy, please either write to us at Data Protection
Manager, Next Era Ltd, 25 Wicks Crescent, Formby L37 1PD, or
email us at enquiries@next-era.co.uk.
6.2.
We may amend this Privacy Policy
from time to time without notice to you, in which case, we
will publish the amended version on the Website. You confirm
that we shall not be liable to you or any third party for
any change to this Privacy Policy from time to time. It is
your responsibility to check regularly to determine whether
this Privacy Policy has changed.
6.3.
You can ask us for a copy of this
Privacy Policy and of any amended Privacy Policy by writing
to the above address or by emailing us at enquiries@next-era.co.uk.
This Privacy Policy applies to Personal Data we hold about
individuals. It does not apply to information we hold about
companies and other organisations.
6.4.
If you would like access to the
Personal Data that we hold about you, you can do this by
emailing us at enquiries@next-era.co.uk or writing to us at
the address noted above. There may be a nominal charge of
£10 to cover administrative costs.
6.5.
We aim to keep the Personal Data
we hold about you accurate and up to date. If you tell us
that we are holding any inaccurate Personal Data about you,
we will delete it or correct it promptly. Please email us at
enquiries@next-era.co.uk or write to us at the address above
to update your Personal Data. |
